Instrument for measuring Library Services in Higher Education

Authors

  • Floriselda Cuesta Rodríguez Facultad de Informática, Universidad de Camagüey
  • Adán Montiel Valdés Facultad de Informática, Universidad de Camagüey
  • Anisley Cano Inclán Facultad de Informática, Universidad de Camagüey
  • Idalmis Cabrera Morales Centro de Gestión de Información de la Universidad de Camagüey
  • Jenny Patiño Díaz Facultad de Informática, Universidad de Camagüey

Keywords:

evaluation of library services, system and requirements

Abstract

This article provides a sample design for the assessment of service quality in university libraries in the province of Camagüey, appropriate to the particularities of each organization. It emphasizes the importance of the exhibition as a tool to help decision making, it contributes to achieving improvements in these services in universities. The sample consists of a computational tool, with a system of indicators and operations that facilitate the work of the specialist responsible for conducting internal self-evaluation of library services.

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Published

2021-04-04

How to Cite

Cuesta Rodríguez, F., Montiel Valdés, A., Cano Inclán, A., Cabrera Morales, I., & Patiño Díaz, J. (2021). Instrument for measuring Library Services in Higher Education. Libraries. Research Annals, 10, 82–93. Retrieved from https://revistasbnjm.sld.cu/index.php/BAI/article/view/230

Issue

Vol. 10 (2014): Bibliotecas. Anales de Investigación

Section

Artículos originales