User improvements in mobile app usability by adapting Nielsen heuristics
Keywords:
Nielsen's Heuristics; Usability; Requirements Engineering; Mobile Applications; Mobile-DAbstract
Objective: In accordance with this, this work proposes an approach for the adaptation of Nielsen's Heuristics, focused on Requirements Engineering under a Mobile-D Approach, since this is the crucial point for a mobile application to be attractive and meet the needs and expectations of the user, so that the application development team can contribute to constant customer satisfaction. Design/Methodology/Approach: A bibliographic and field study was carried out, with the objective of analyzing the feasibility of adapting Nielsen's Heuristics in Software Engineering under a Mobile-D approach, to improve the experience of users of Mobile Applications. For the validation of the feasibility, the opinion of 5 experts was considered. The present study had a descriptive - propositional scope, to obtain data an interview was applied. Results/Discussion: It can be observed that, according to experts, most of the proposed criteria are fully adequate for consideration in the requirements definition process of the Mobile-D methodology. Conclusions: The main results obtained are that both the literature and expert opinion consider that integrating Nielsen's Heuristics into the requirements stage of a mobile application with a Mobile-D approach lays the foundation for an effective user experience, increasing user satisfaction and the application's probability of success. Originality/Value: The correct implementation of these adaptations not only improves usability but also contributes to the application's overall success in a highly competitive mobile market.
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