Document, information, and knowledge management in government agencies in Cuba

Abstract

Objective: Parliamentary libraries and resource centers ensure that information requests are met and provide information services to deputies, staff, and the general public; consequently, a set of guidelines is proposed to facilitate the management of documents, information, and knowledge within auxiliary offices. Methodology: Document and content analysis methods are used to examine bibliographic sources, while survey and interview techniques are employed for data collection. The study assesses the current state of document, information, and knowledge management to analyze how the elements of these three disciplines function within the organization. Results and Discussion: A need is identified to update key documents governing information activities—such as the Information Strategy and Policy, the Information Literacy Plan, and others. Based on this, a set of actions is proposed to improve management practices in these areas. Conclusions: Citizens and social groups have the right to access public information held by officials and deputies; therefore, the processes under study must be refined in accordance with the established guidelines. Contribution: The study presents experiences regarding the implementation of a linear, standardized process across the entire system of government bodies.